Browse our frequently asked questions
Find out more about our products, the meaning behind their ‘A’ rating and how upgrading your home can help save money on your energy bills.
About Blackwater
Unfortunately we are unable to offer a price without visiting the property as all of our products are bespoke.
Blackwater complete remedial work on their own products only.
Warranties are fixed for 10 years. If your warranty is transferred to a new tenant, the length of time is not reset or extended from this, e.g. if you take on a warranty that is 4 years old, your warranty will last for 6 more years.
Yes we do. Our finance options are bespoke to our customers and this can be discussed during your booked appointment with us.
Your Quote
All of our products are bespoke and therefore so is our service. As such we will meet your individual requirements, meaning meetings can last anywhere between half an hour and 3 hours. Let us know if you have any specific requirements and our sales team will endeavour to provide this for you.
Quotes are valid for 2 years from your first meeting, giving you the opportunity to peruse the market.
A quotation booking can be cancelled through our Customer Services team, on LiveChat or email. Please call 0345 863 8322 or email customer.services@Blackwaterhome.co.uk.
No two properties are the same, so one of our friendly designers will visit your property to determine the quantity of products, sizes, finishes and more, before providing you with a no-obligation, competitive quote. Click here to request your free quote today.
A quote can be arranged on behalf of the landlord (subject to their own permission) but they must be present at the appointment as they are the homeowner.
Contacting Us
You can contact our Customer Services Team on 0345 863 8322 or email customer.services@Blackwaterhome.co.uk.
Our Product Range
Yes, our sales team can arrange to have a brochure sent out to you (please contact customer.services@Blackwaterhome.co.uk or 0800 114 3021) or you can view it online here
No - we specialise in uPVC products only, apart from our composite front door range.
uPVC is the strong and durable plastic used in our products.
There is no difference. PVCu and uPVC refers to the same exact material; the ‘u’ is just placed differently because of the way it’s pronounced in different languages in Europe.
It defines you how energy-efficient your products are. The rating system is based on a scale of A-G, with ‘A’ Rated being the most energy efficient.
As all of our products are bespoke and tailor made, the length of time will vary according to your requests. Below is a list of our products with their average wait times (from order to installation):
- Residential doors – 2-3 weeks
- Composite Doors – 3-4 weeks
- Patio doors – 3-4 weeks
- Bi-fold doors – 5 weeks
- Door Canopies – 3-4 weeks
- Conservatories – 4-6 weeks
- Windows – 2-3 weeks
- Flat roof – 2-3 weeks
- Fascias and Soffits – 1-2 weeks
- Porches – 3 weeks
We no longer use showrooms. An expert will visit your property with samples of the requested products.
Windows
Thanks to our multi-point locking system, you’ll instantly benefit from improved home security. You’ll also enjoy lower heating costs, as A-Rated double glazing helps retain heat in your home. Our uPVC Double Glazed Windows are virtually maintenance free, with weatherproofed frames that simply wipe clean.
Upgrading your windows from single glazed units to modern A-Rated uPVC units will help to reduce the loss of heat through your windows by a staggering 70% compared to a single glazed unit, or 49% if you have inefficient early double glazing.
We have a wide range of fully customisable Casement, Tilt & Turn, Sash, Bay and Bow double glazed windows. Each style offers something different to help maximise the efficiency and looks of your home, with a choice of frosting, glazing, colour and accessories to suit you.
Yes, we recycle as much as we possibly can. Materials are separated into glass, plastic, timber and general waste.
Doors
Door installations are typically completed in one day to ensure your home stays secure, although our Master Installers may require additional time for finishing touches after the door has been fitted.
Our doors are reinforced and manufactured with the latest locking systems, meaning you’ll instantly benefit from improved home security. Our doors are virtually maintenance free, with colour-fast frames that simply wipe clean.
We have a wide range of fully customisable Residential, Composite, Patio, French, Bi-Fold and Divide & Glide Doors. Each style offers something different to help maximise the efficiency and looks of your home, with a choice of frosting, glazing, colour and accessories to suyou.
All Blackwater Doors are manufactured in the UK and are made to the highest quality specifications to ensure they are hard-wearing, stylish and above all provide optimum security for your home.
Conservatories
In most cases, our customers do not require planning permission. However, our surveyor will be able to offer advice and carry out any necessary checks prior to installation for total peace of mind.
Our conservatories are designed to maintain a comfortable heat year-round. We’ve made quality a priority with zero-maintenance, colour-fast frames to ensure your investment looks great for years to come, and back our work with our 10 year guarantee.
We have a wide range of fully customisable Edwardian, Elizabethan, Regency, Victorian and Combination Conservatories, alongside Orangeries and Garden Rooms. Each style offers something different to help maximise the efficiency and looks of your home, with a choice of glazing, colour and accessories to suit you.
Porches & Canopies
If your desired porch covers less than 3m² in floor area, and is more than 2 meters from a boundary which fronts the road, you should not need planning permission or building regulation approvals. Our surveyor will be able to answer any queries you may have.
Thanks to our A-Rated glass and energy-efficient doors, you porch will stay at a comfortable temperature year round, unlocking a fantastic new space.
Yes, we recycle as much as we possibly can. Materials are separated into glass, plastic, timber and general waste.
Roofline
No - thanks to our colour-fast finish, the Blackwater roofline system looks as good as the day it was installed for years to come.
We have a wide range of customisable Fascias & Soffits, Guttering and Flat Roofs.
Yes, we recycle as much as we possibly can. Materials are separated into glass, plastic, timber and general waste.